The future of managed services

anthonykkingBusiness Development, Managed Services, Strategy

Introduction In our last article (https://www.linkedin.com/pulse/outsource-managed-service-anthony-king) we outlined the differences between outsourcing and managed services and concluded that they have converged to so much that are now essentially the same thing. We also highlighted the tremendous growth opportunity in the mid-market. In this article we are going to take a closer … Read More

Outsource or Managed Service?

anthonykkingBusiness Development, Managed Services, Strategy

Introduction In recent years the differences between outsourcing and managed services have become much more difficult to resolve as IT service providers have progressively offered more sophisticated, and a broader ranges of services, to meet new client demand, technology developments and to compete more effectively for new business. In this … Read More

A BIG Opportunity!

anthonykkingBusiness Development, Managed Services, Strategy

Introduction The global managed services market is expected to grow from $107.17 billion last year to $193.34 billion by 2019 at an estimated CAGR of 12.5%. This growth rate is largely being driven by advancements in cloud computing, big data and mobility services. These new ‘outsourced’ services are enabling organizations … Read More

Look after your customers

anthonykkingManaged Services

Many businesses are so focused on gaining new customers they often fail to maintain, and develop, the inherent potential in their existing customers. Here are a few statistics you might find interesting: 5% increase in customer retention can increase a company’s profitability by 75% (Bain and Co) 80% of your … Read More

Outsource or Managed Service?

anthonykkingManaged Services

If you ask 10 people to define ‘Outsource’ and ‘Managed Service’ you will probably get 10 different responses back as neither are well-defined terms, or used consistently. Outsourcing probably first started to be used in the 1980’s with one of its first applications the outsourcing of Eastman Kodak’s IT to … Read More

The Growth in Mid-Market Outsourcing

anthonykkingManaged Services

The Mid-Market has always been the ‘Holy Grail’ for IT services and traditionally hard to penetrate. There are over 70 million small and 800,000 mid-market businesses worldwide. As a whole they constitute over 97% of the business segment. Their collective IT spend is projected to grow by 6.5% between 2013 … Read More

What type of service?

anthonykkingManaged Services

When people talk about the Cloud it’s worth bearing in mind it’s a very generic term and can be applied to a whole bunch of things so getting to grips with the terminology is pretty important. The internationally well know McKinsey consulting firm found 22 separate definitions and there is … Read More

How to get someone to run your IT services

anthonykkingManaged Services

Introduction Many companies have their IT systems based in the building somewhere with a dedicated team of in-house people to look after them. In many cases these systems have been gradually added to or amended over the years in line with new requirements or to address problems. These systems may … Read More

Successful Projects

anthonykkingManaged Services

It’s a painful reality that projects frequently fail to achieve all the expectations set for them, and in some cases fail entirely. In this article we will take a look at some of the issues but our focus is very much on how to set up and manage projects successfully. … Read More