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Managed Services

Managed Services related topics

  • Business Development,  Managed Services,  Strategy

    It’s time for businesses to use IT Operational Analytics!

    IT Ops Challenge Each layer of technology in the data centre is becoming progressively more complex to control and manage. The average server environment now has thousands of configuration parameters (e.g. Windows OS contains – 1,500+, IBM WebSphere Application Server – 16,000+, and Oracle WebLogic –  60,000+). The growing interdependence and complexity of interaction between applications also makes it increasingly difficult to manage and control business services. IT change is very much a fact of life and it takes place at every level of the application and infrastructure stack. It also impacts pretty much every part of the business! To meet these development challenges businesses have adopted agile development processes…

  • Business Development,  Managed Services,  Strategy

    The future of managed services

    Introduction In our last article (https://www.linkedin.com/pulse/outsource-managed-service-anthony-king) we outlined the differences between outsourcing and managed services and concluded that they have converged to so much that are now essentially the same thing. We also highlighted the tremendous growth opportunity in the mid-market. In this article we are going to take a closer look at that opportunity and to provide some notes for consumers to use to assess their potential partners are, and a few thoughts for managed service providers on where they need to focus their attention. “This is the future of our company” says cloud services provider, Rackspace, as it announces it is returning to its ‘fanatical support’ roots in managed…

  • Business Development,  Managed Services,  Strategy

    Outsource or Managed Service?

    Introduction In recent years the differences between outsourcing and managed services have become much more difficult to resolve as IT service providers have progressively offered more sophisticated, and a broader ranges of services, to meet new client demand, technology developments and to compete more effectively for new business. In this article we take a look at these two approaches to see what the remaining differences are! In a follow-on article we will then take a much closer look at the future of managed services, particularly in a high-growth mid-market. Outsource vs. Managed Service? If you ask 10 people to define ‘Outsource’ and ‘Managed Service’ you will probably get 10 different…

  • Business Development,  Managed Services,  Strategy

    A BIG Opportunity!

    Introduction The global managed services market is expected to grow from $107.17 billion last year to $193.34 billion by 2019 at an estimated CAGR of 12.5%. This growth rate is largely being driven by advancements in cloud computing, big data and mobility services. These new ‘outsourced’ services are enabling organizations to bring in competences they previously lacked, reduce recurring in-house IT costs by up to 30-40% and to generate a potential 50-60% increase in efficiency. Not surprisingly external managed services are high on most CFO’s list of options to reduce costs, and many IT resellers have been actively moving to meet this opportunity by adopting more services centric models. However,…

  • Managed Services

    Look after your customers

    Many businesses are so focused on gaining new customers they often fail to maintain, and develop, the inherent potential in their existing customers. Here are a few statistics you might find interesting: 5% increase in customer retention can increase a company’s profitability by 75% (Bain and Co) 80% of your company’s future revenue will come from just 20% of your existing customers (Gartner) 5x more effort is expended in attracting new customers rather than retaining and developing existing customers (Lee Resource Inc.)  80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with them (Bain and Co) When a number of companies…

  • Managed Services

    Outsource or Managed Service?

    If you ask 10 people to define ‘Outsource’ and ‘Managed Service’ you will probably get 10 different responses back as neither are well-defined terms, or used consistently. Outsourcing probably first started to be used in the 1980’s with one of its first applications the outsourcing of Eastman Kodak’s IT to IBM in 1989 where the key drivers were reduced IT costs and better services. Managed Services grew out of traditional break-fix services as new technologies started to enable service providers to remotely monitor and more effectively manage their clients IT systems.  The number of things that could be described as a Managed Services has progressively increased over the years. In…

  • Managed Services

    The Growth in Mid-Market Outsourcing

    The Mid-Market has always been the ‘Holy Grail’ for IT services and traditionally hard to penetrate. There are over 70 million small and 800,000 mid-market businesses worldwide. As a whole they constitute over 97% of the business segment. Their collective IT spend is projected to grow by 6.5% between 2013 and 2016 which is a lot faster than the Enterprise segment. Initially many people thought that Cloud would replace traditional outsourcing. The reality is that Outsourcing has absorbed Cloud and, with these new technologies, is being applied more effectively and profitably to mid-market businesses. The statistics across 2012-2013 supports this by showing far more activity in lower value than higher…

  • Managed Services

    What type of service?

    When people talk about the Cloud it’s worth bearing in mind it’s a very generic term and can be applied to a whole bunch of things so getting to grips with the terminology is pretty important. The internationally well know McKinsey consulting firm found 22 separate definitions and there is certainly a lot of confusion on what separates cloud computing related concepts such as utility computing, software-as-a-service (SaaS) and virtualization.IDC have made a good attempt at defining the basics as: Cloud Computing  An emerging IT development, deployment and delivery model enabling real-time delivery of products, services and solutions over the Internet (i.e. enabling cloud services). In other words cloud computing…

  • Managed Services

    How to get someone to run your IT services

    Introduction Many companies have their IT systems based in the building somewhere with a dedicated team of in-house people to look after them. In many cases these systems have been gradually added to or amended over the years in line with new requirements or to address problems. These systems may be the source of frustration for various users in the business for one or more of the following reasons: They are not documented hence the business relies on a few key people who know how to use them  Data is not entered consistently and records have varying content, gaps and inaccuracies  Different systems seem to do the same thing  They…

  • Managed Services

    Successful Projects

    It’s a painful reality that projects frequently fail to achieve all the expectations set for them, and in some cases fail entirely. In this article we will take a look at some of the issues but our focus is very much on how to set up and manage projects successfully. In this article we’re also going to save you a lot of time as if you type ‘project failure’ as a search on Google it will return 137,000,000 responses and for ‘Project Success’ 308,000,000 responses. To keep things simple we provided our overview under the following headings: What is a project Project Outcomes Plan Budget  What is a project? If…