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Managed Services

Managed Services related topics

  • Business Development,  Managed Services,  Strategy

    A BIG Opportunity!

    Introduction The global managed services market is expected to grow from $107.17 billion last year to $193.34 billion by 2019 at an estimated CAGR of 12.5%. This growth rate is largely being driven by advancements in cloud computing, big data and mobility services. These new ‘outsourced’ services are enabling organizations to bring in competences they previously lacked, reduce recurring in-house IT costs by up to 30-40% and to generate a potential 50-60% increase in efficiency. Not surprisingly external managed services are high on most CFO’s list of options to reduce costs, and many IT resellers have been actively moving to meet this opportunity by adopting more services centric models. However,…

  • Managed Services

    Look after your customers

    Many businesses are so focused on gaining new customers they often fail to maintain, and develop, the inherent potential in their existing customers. Here are a few statistics you might find interesting: 5% increase in customer retention can increase a company’s profitability by 75% (Bain and Co) 80% of your company’s future revenue will come from just 20% of your existing customers (Gartner) 5x more effort is expended in attracting new customers rather than retaining and developing existing customers (Lee Resource Inc.)  80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with them (Bain and Co) When a number of companies…

  • Managed Services

    Outsource or Managed Service?

    If you ask 10 people to define ‘Outsource’ and ‘Managed Service’ you will probably get 10 different responses back as neither are well-defined terms, or used consistently. Outsourcing probably first started to be used in the 1980’s with one of its first applications the outsourcing of Eastman Kodak’s IT to IBM in 1989 where the key drivers were reduced IT costs and better services. Managed Services grew out of traditional break-fix services as new technologies started to enable service providers to remotely monitor and more effectively manage their clients IT systems.  The number of things that could be described as a Managed Services has progressively increased over the years. In…