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Managed Services

Managed Services related topics

  • Managed Services

    The Growth in Mid-Market Outsourcing

    The Mid-Market has always been the ‘Holy Grail’ for IT services and traditionally hard to penetrate. There are over 70 million small and 800,000 mid-market businesses worldwide. As a whole they constitute over 97% of the business segment. Their collective IT spend is projected to grow by 6.5% between 2013 and 2016 which is a lot faster than the Enterprise segment. Initially many people thought that Cloud would replace traditional outsourcing. The reality is that Outsourcing has absorbed Cloud and, with these new technologies, is being applied more effectively and profitably to mid-market businesses. The statistics across 2012-2013 supports this by showing far more activity in lower value than higher…

  • Managed Services

    What type of service?

    When people talk about the Cloud it’s worth bearing in mind it’s a very generic term and can be applied to a whole bunch of things so getting to grips with the terminology is pretty important. The internationally well know McKinsey consulting firm found 22 separate definitions and there is certainly a lot of confusion on what separates cloud computing related concepts such as utility computing, software-as-a-service (SaaS) and virtualization.IDC have made a good attempt at defining the basics as: Cloud Computing  An emerging IT development, deployment and delivery model enabling real-time delivery of products, services and solutions over the Internet (i.e. enabling cloud services). In other words cloud computing…

  • Managed Services

    How to get someone to run your IT services

    Introduction Many companies have their IT systems based in the building somewhere with a dedicated team of in-house people to look after them. In many cases these systems have been gradually added to or amended over the years in line with new requirements or to address problems. These systems may be the source of frustration for various users in the business for one or more of the following reasons: They are not documented hence the business relies on a few key people who know how to use them  Data is not entered consistently and records have varying content, gaps and inaccuracies  Different systems seem to do the same thing  They…